Customers who have experienced a National Grid power outage for 72 or more consecutive hours are eligible to request reimbursement for loss of food and/or medication. The reimbursement requests must be filed within 14 days of the restoration of power and those eligible will automatically receive a $25 bill credit for each subsequent 24-hour period of the outage and may be eligible for reimbursement due to food and/or prescription medication spoilage.